Privacy Policy

Introduction

8e889 (referred to as "we", "us", or "our") is committed to protecting the privacy and personal information of all users who access our online casino and sports betting platform at 8e889.bet. This Privacy Policy explains in clear, plain language exactly what data we collect from players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, and Rangpur — how we use that data, how long we keep it, and what rights you have as a player.

By registering an account or using any service on 8e889, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully. If you do not agree with the terms set out here, please discontinue use of the platform. Your continued use of 8e889 following any revision to this policy constitutes your acceptance of those changes.

Information We Collect

Personal Information You Provide

When you register an account, make a deposit, request a withdrawal, or contact our support team, you voluntarily provide us with certain personal information. This may include:

• Full name, date of birth, and nationality
• Email address and mobile phone number
• Residential address, city (e.g., Dhaka, Chittagong, Sylhet), and country
• Payment method details — including bKash, Nagad, Rocket, Upay mobile wallet numbers, and card details where applicable
• Identity verification documents (e.g., National ID, passport) required under our Know Your Customer (KYC) process

Information Collected Automatically

When you use 8e889, our systems automatically collect certain technical data to ensure the platform functions correctly and securely. This includes:

• IP address and approximate geographic location
• Device type, operating system, browser version, and screen resolution
• Pages visited, session duration, click patterns, and navigation paths within 8e889
• Cookies and similar tracking technologies — see our Cookies section below for full details

How We Use Your Information

8e889 uses your personal data strictly for purposes that are necessary to deliver our services and maintain a safe betting environment. The specific purposes are:

• Account registration and verification — confirming your identity and eligibility to play, including age verification to enforce our 21+ policy
• Payment processing — securely handling deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests
• Customer support — responding to your queries, resolving disputes, and managing complaints efficiently
• Platform improvement — analysing anonymised usage data to improve game performance, user experience, and site security
• Fraud prevention and responsible gaming — monitoring account activity for irregular betting patterns, suspected fraud, or signs of problem gambling behaviour
• Marketing communications — sending relevant bonus offers, cricket betting promotions, BPL/IPL updates, and seasonal promotions (e.g., Eid, Pohela Boishakh) only when you have consented to receive them

Sharing of Information

8e889 does not share your personal data with any third party except in the limited circumstances described below. We require any partner who receives personal data to maintain strict confidentiality and to process that data only for the purpose for which it was shared.

Service Providers

We engage trusted third-party service providers to assist in platform operations. These include payment processors (bKash, Nagad, Dutch-Bangla Bank, City Bank), technology vendors, and customer support tools. Each provider is bound by a data processing agreement and is prohibited from using your data for any purpose beyond the contracted service.

Legal Obligations

We may disclose personal data where required to do so by applicable law, court order, or regulatory authority. In such cases we will disclose only the minimum amount of data necessary to satisfy the legal requirement, and where permitted we will notify you before doing so.

Cookies & Tracking Technologies

8e889 uses cookies and similar technologies (such as local storage and session tokens) to make the platform work reliably and to deliver a personalised experience. Cookies are small text files stored on your device. We use three categories of cookies:

• Essential cookies — required for core functionality such as keeping you logged in, remembering your currency preference (BDT or INR), and maintaining your session securely
• Analytics cookies — used in anonymised form to understand how players navigate the site, which games are most popular, and where we can improve the user journey
• Preference cookies — store your chosen settings such as language preference and game display options so you do not need to reconfigure them each visit

You may disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the 8e889 platform. We do not use cookies for cross-site advertising or behavioural profiling outside our own platform.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. Specifically: account data is retained for the duration of your active membership plus a minimum of 5 years after account closure to satisfy anti-money-laundering (AML) record-keeping requirements; transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years from the date of the transaction; KYC documents are retained for the period required by applicable financial regulations.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request early deletion of your account data, we will action this where we are not legally prevented from doing so.

Data Security

8e889 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes: 256-bit SSL/TLS encryption on all data in transit; encrypted storage of sensitive data at rest; strict access controls ensuring only authorised personnel can access player data; regular security audits and vulnerability assessments; and two-factor authentication (2FA) available for all player accounts.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and relevant authorities without undue delay, in accordance with applicable data protection law.

Your Rights

As a player on 8e889, you have meaningful rights over the personal data we hold about you. These rights are:

• Right of access — you may request a copy of all personal data we hold about you
• Right to rectification — you may request correction of any inaccurate or incomplete data we hold
• Right to erasure — you may request deletion of your personal data where we no longer have a legal basis for processing it
• Right to restrict processing — you may ask us to pause processing of your data while a query or complaint is investigated
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable period. We may need to verify your identity before actioning a request to protect against fraudulent or unauthorised access to another person's data.

Children's Privacy

8e889 is strictly an adult platform. Our services are available only to players who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information on 8e889, please contact us immediately at [email protected]. We will take prompt steps to delete that account and all associated data.

Changes to This Privacy Policy

8e889 reserves the right to update or amend this Privacy Policy at any time. Changes may reflect updates to our services, new legal requirements, or improvements to our data handling practices. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify active account holders by email.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of 8e889 after any modification constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 8e889 handles your personal data, our dedicated support team is here to help. We are committed to addressing all privacy-related queries promptly and transparently.

You can reach us at: [email protected] — we aim to respond to all privacy queries within 5 business days. Players in Dhaka, Chittagong, Sylhet, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all welcome to contact us in English and we will be happy to assist.